Refund & Cancellation Policy

This policy covers subscriptions and credits purchased for DashOwl (a product of EARTHASANA, sole proprietorship of Dipesh Agrawal, Chhattisgarh, India).

1. Who you are buying from

• Subscription plans (Starter, Growth, Scale — billed in USD) are sold through Paddle.com Market Ltd, which acts as the merchant of record for that purchase. Paddle's Buyer Terms and Refund Policy apply alongside this policy, and Paddle handles the payment, invoice and any refund.
• WhatsApp messaging wallet top-ups and AI credit top-ups bought inside the dashboard in INR are processed by Razorpay, with EARTHASANA as the seller.
• Where this policy and Paddle's Buyer Terms differ for a Paddle purchase, Paddle's Buyer Terms take precedence.

2. 14-day cancellation and return

• In line with Paddle's Buyer Terms, you have the right to cancel your agreement and return the product within 14 days of completing your purchase.
• If you asked for immediate access and started using the Service during those 14 days, the statutory withdrawal right may no longer apply — but we will still review any request made in that window, and we do not refuse a good-faith request simply because you logged in.
• To exercise this right, contact Paddle or us using the details in section 5.

3. Cancelling a subscription after 14 days

• You can cancel your subscription at any time from your dashboard, from Paddle's buyer portal, or by contacting us (details below).
• Cancellation takes effect at the end of the current billing period — you keep full access until then.
• No further renewals are charged after cancellation.
• Outside the 14-day window, fees for a billing period that has already started are non-refundable, except in the cases in section 4.

4. Refunds outside the 14-day window

• Full refund is issued for: (a) duplicate payment for the same period; (b) a verified billing error on our side; (c) payment charged but the Service was never provisioned to your account.
• Usage-based credits (AI or messaging credits) are non-refundable once consumed; unconsumed credits from an erroneous charge are refunded with that charge.
• Approved refunds are issued to the original payment method — by Paddle for subscriptions, by Razorpay for INR top-ups.
• Timeline: typically 5–7 business days after approval (your bank may take additional time to reflect it).

5. How to request

6. Contact

Dipesh Agrawal · +91 95560 45365 · dipesh@dashowl.co — or see the Contact page.